Contact Details
Treasure Earth
La Route de L'Etacq
St Ouen
Jersey
JE3 2FD
Channel Islands
Tel: 01534 484811
Fax: 01534 483394
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Delivery & Returns
Delivery
Delivery options
We currently ship our products by air mail. Normal air mail delivery times for your countries postal service apply.
Delivery outside the United Kingdom
Frogmansculptures.com will deliver your order to the any location in the world.
Checking order status
You will receive two e-mails after you have placed your order and provided us with a valid e-mail address:
• The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours.
• The second confirms that your order has been posted (any tracking information will be included); this e-mail should arrive within approximately 24 hours following authorisation of your credit card and verification of your information.
Track packages
Find the delivery tracking number in the e-mail we sent you confirming that your order has been posted. Use that number in our Order Tracking page to check the status of your order online. It may take 24 hours after your package was picked up from our fulfillment center before tracking information appears on the web site.
If your order appears late, remember:
• Credit card approval must be received prior to processing.
• Overnight orders placed after 12 noon GMT are processed the following day.
• Overnight delivery only occurs on business days (Mondays through Thursday, excluding holidays).
Returns
Returns or exchanges
Frogmansculptures.com unconditionally guarantees the quality of our products. If you are not completely satisfied with the quality of our products or if you find that your order contains a wrong item, simply contact us within 14 days of your delivery and we will refund your money.
Within 14 days after delivery, you may return any product purchased from Frogmansculptures.com for full credit. Please note that we can process returns and refunds only for items purchased from Frogmansculptures.com. Please include the following in your package: Un-opened items you are returning in the original packaging and sales invoice with the items and prices circled.
Enclose the slip in the box, wrap the package securely, and send it to:
Treasure Earth
La Route de L'Etacq
St Ouen
Jersey
JE3 2FD
Channel Islands
Please write the reason for your return on the back of your invoice. For your protection, please use Recorded or Insured Parcel Post for shipment.
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